Reference

What Our Legal Terms Mean for You

These terms set out how bck77 operates, what we expect from your account, and what you can expect from us — including how deposits via bKash, Nagad, and Rocket are handled under our account policy.

Account conditions apply to all walletsbKash, Nagad, Rocket coveredEligibility subject to local lawPolicy contact available in-appBangladesh-region specific terms
bck77 What Our Legal Terms Mean for You
CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about our terms, a dispute with a transaction, or a request to access or delete your account data, we have three direct contact paths. Policy queries are handled separately from general account support — use the channels below to reach the right team without delay.

Team online

Live Chat

Open live chat from your account dashboard. The policy support queue is available for account-related legal and terms queries during our staffed hours.

Email Support

Send your legal or data-access request to our support email address listed in your account settings. Include your registered name and wallet type — bKash, Nagad, or Rocket.

In-App Help Centre

The Help Centre in your account menu has a dedicated Legal and Policy section where you can submit a formal request or read the current terms document.

ACCOUNT SECURITY

How We Protect Your Data and Account

Our security and data practices are built around the principle that your account information stays yours. We apply SSL encryption to every session, wallet transaction reference, and account update. Here is how we handle the four areas that matter most to your account's legal standing.

Data We Hold

We keep your registered name, contact detail, and verified wallet reference — bKash, Nagad, or Rocket. We do not hold your mobile banking credentials or PIN at any point.

Cookie and Session Policy

Cookies on bck77 are used strictly for session management and account state. We do not use tracking cookies to build advertising profiles. You can clear session data from your browser at any time.

Retention and Deletion

Account data is retained while your account is active and for the period required by our operational policy after closure. You can request deletion by contacting us through the in-app Help Centre.

Requesting Changes

To correct your registered name, update your linked wallet, or request a copy of data we hold, submit a request through live chat or the support email shown in your account settings.

Common Legal and Account Policy Questions

These are the policy questions we receive most often from Bangladesh. If your question is not covered here, the in-app Help Centre has the full terms document and a direct contact form.

Yes. Access and eligibility are subject to your local law and your eligible region. We do not make a legal determination on your behalf — that responsibility rests with you.

Your withdrawal will be held for manual review. Our team will contact you to verify identity before releasing funds. Matching names from the start avoids this delay entirely.

Yes. Submit a data-access request through live chat or our support email, both accessible in your account settings. Include your registered name and the wallet type you use.

Submit a closure and deletion request through the in-app Help Centre. We retain data for the period required under our policy after closure, then remove it in line with our retention schedule.

We update our terms periodically. The version date shown at the footer of each document is the one currently in force. We notify you via your registered contact when a material change is made.

No. We never store mobile banking PINs or wallet credentials. Those remain between you and your wallet provider. We only retain the transaction reference for verification purposes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.